PRODUCT TIPS/FAQ

How do you fill the unit? 

How does the dog get the water from the bowl?   
Dogs drink like cats in that they reverse curl their tongue and plunge it into the water and the water ends up on the back side of the reverse cupped tongue in that chamber and also to the front side of their tongue as they pull it into their mouths and repeat the process. These Bowls have a pool of water at the base of the round shape of the lid roughly 1/2 of an inch deep. The distance from the top of the ball shape of the lid to down where the water level sits is roughly 1/2 the length of the average sized tongue of the respective Breed Size Lid. The dog rests his muzzle at the top of the ball shape on top of the lid and his tongue laps up the water from the pool at the base of the round shape. As their tongue plunges into the pool of water the shape of the ball shape forces even more water up the sides of it and into that reverse cupped chamber on the backside of their tongue while they drink. The water automatically replenishes and stays at that 1/2 inch level.

Does the dog still get the same amount of water on a daily basis? 
Yes! The Slopper Stopper bowl does slow down your dogs drinking by 1/2 the normal rate of consumption time and they continue to get the same amount of water they would normally drink throughout a day.  The bowl allows for 85% or more of the water to be consumed by your dog versus other bowls, which end up with 30-50%+ of the sloppy water all over your floor, for you to clean up.  For all those dogs that drink too fast and throw up because of it, this bowl greatly helps with this bad habit. 

Why does my dog make more of a mess than I thought he would?
There is a break in period of 2 to 3 weeks to see maximum results. In a lot of cases it works right away but sometimes can take up to 2 weeks for the maximum amount of mess to stop. For those first few weeks your dog may make more of a mess than you want and it is usually because they try and put their whole snout down into the circular area. At about 2 weeks will get used to it and  figure out that it is much more efficient to drink by resting his muzzle on the top of the ball shape instead of jamming his snout down into the hole.  You can look to see roughly 85% of your old mess is gone using this bowl, in some instances that percentage is even higher. We have seen many instances where a dog learns to drink from this bowl and then will only drink from it, even when there is a wide open/no top open water bowl next to it. They really enjoy drinking from the Slopper Stopper Bowl once they are used to it.

Is there a way to increase the water level at the bottom of the ball shape?  
If you feel like you would like to raise the water level more you can take a 1/4" Drill Bit and make two holes in the ball shape area directly across from each other at the same level and the water will rise and start at the bottom edge of the holes you drill. You could even drill 4 holes if you want to as well (1 at 12 O'clock, 1 at 3 O'clock, 1 at 6 O'clock, and the last at 9 O'Oclock in the round ball shape - This way they are evenly spaced around the ball shape). Also make sure they are all at the same height level. The more you drill the easier the water tension is broken and it refills to that same level as they drink. Bottom line is whatever height you drill the holes at is where the water level will rise to the bottom edge of that hole(s). Also be sure to use a high number (very fine finishing type) sand paper and sand off any sharp edges or burs from the drill bit on the inside edge of the ball shape so the tongue doesn't hit any sharp edges.

How long does it take for my dog to figure out how to use the bowl?  
Some dogs go right to the water and start drinking, some may take a day or so to get use to it. An easy way to start them drinking from it is to put a little bit (just a little) of peanut butter on your fingertip and rub it onto the inside lower edge of the ball shape of the lid. Once the dog smells the peanut butter they will go right to it and then realize there is fresh clean water for them to drink. 

How effective is the unit at keeping the breeds with long ears, hairy ears and long beards completely dry when they drink?  

The Patented bowl design prevents breeds with long ears, hairy ears and beards from get those areas wet. This greatly reduces those areas from getting wet and creating a mess. If you have a breed that has an especially long beard (like a Labradoodle) pay close attention to the width measurements of the lids on the PRODUCTS page compared to the width of your dogs tongue and order the width that is 10-15% bigger than the width of your dogs tongue.

If I have multiple dogs, a smaller one and a larger one, can my smaller dog drink out of the bigger bowl? 
This question depends on what type of smaller dog. If the smaller dog has a thinner and longer snout then yes, smaller dog will simply put his whole snout down into the circular area and drink from the water at the bottom. If you have a French Bulldog with a very wide face and short tongue that breed would have a problem drinking from a Large or a Giant Lid Bowl because their wide face gets in the way. Take a look at the opening sizes and then figure out whether your smaller dog can get his snout all the way to the water. Another option, you can always order a second bowl with the correct sizing for your smaller dog.

What if my dog is a puppy and not full grown and expected to continue to grow? 
This bowl was designed to be used with a full grown dog. If you know for a fact your dog will continue to grow into a bigger sized Breed Lid than you'll need to buy multiple lids to accommodate his growth. Example: You have a 4 Month Old Lab Puppy that will be roughly 70 pounds when full grown but he's making a mess now and you want something that helps now. Well if he is 4 months old and only 35 pounds he needs a Medium Breeds Lid (21-50Lbs), then at full grown he needs the Large Breeds Lid (51-85Lbs). You would simply buy 1 extra Lid Only of the smaller Breed Size Lid, then switch it out to the Large Lid later on as he grows. Also note that puppies and dogs as they are growing are much worse of drinkers than at full grown as they are still developing size wise and mentally.

Would my Great Dane or Mammoth Breed dog be able to use the Slopper Stopper? 
We now have a Mammoth Breed Sized Lid to accommodate those larger dogs. See the Sizing Chart on the PRODUCTS page or email us at info@slopperstopper.com with the weight of your dog or a photo. To get the most accurate idea of your dogs size include a photo that has been taken from 8 feet away while the dog is standing sideways in a doorway.

Is the Bowl DishWasher Safe?  
Yes! But a word of caution, dishwashers in nature all have very different levels of hot water and for that reason we personally hand wash ours. All the parts are definitely dishwasher safe.

What is the best method to clean the stainless steel bowl?  
Use this product it is great.  Its a Stainless Steel Cleaner and polisher called Bar Keepers Friend All Purpose Cleaner and Polish

Where on the website is the Exchange and Return Policy?  
The Exchange and Return policy can be found at the bottom of the screen along the left hand side “Returns & Exchange Policy” or follow this link .